Terms Conditions

Please read  Terms of Use (“Terms”, “Terms of Use”) carefully before using thelongleaf.co.uk website (the “Service”) operated by (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

User Accounts

When you create an account on our website, you must provide information that is accurate, complete, and current so we are able to use this information to service your requirements. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service, or loss on part of the user.

You are responsible for safeguarding the password, and the actions taken on your account by an unauthorised user who has access to your password.

You agree not to share your password with others unless you take full responsibility for the actions taken. You must notify us immediately if there is a breach in security.

Links To Other Web Sites

Our website contains links to other third party websites. By clicking on these links you agree that we do not take responsibility for the privacy policy or terms and conditions of the third party website on your own terms and this is not something we ourselves can control. You therefore take responsibility for any loss, damage or harm caused by a third party resource that our website links to.

We recommend that you to read the terms and conditions and privacy policies on third-party web sites that you visit.


Your use of our service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

The terms here shall be governed and constructed in accordance with laws from the United Kingdom.


We reserve the right to modify and replace our terms and conditions at any time without prior warning. If a revision is substantial, we will allow a 30-day window from point of use, to change where the prior terms and conditions are to be applied. Meaning that after 30 days of use, any change will apply to your next use. By using or service after such a time, you will once again be agreeing to the terms in place at the time of use.


We aim to fulfil your order within 10 working days from the date of the Order Confirmation, unless there are exceptional circumstances. Your order shall be delivered to the address provided at the time your order was placed. Our shipping days are Monday to Friday 9-5pm and will be fulfilled by a third party (royal mail). We are unable to provide exact delivery timescales. You must ensure that a responsible person is available to accept the delivery as some orders will require a signature. Products cannot be left with any third parties and you will be responsible for any additional delivery charges incurred for failed deliveries.

If for any reason you fail to accept delivery of any Product when they are ready for delivery, or we are unable to deliver the Product on time because you have not provided the correct delivery address or appropriate instructions or no-one was there to accept the delivery at the time notified to you: liability for the Product shall pass to you, the Product shall be considered as delivered and we may hold the product if returned to us, and you will hold full responsibility for additional shipping fees or insurance.

Dates quoted for delivery are intended as an estimate only and we shall not be liable for any delay no matter how it is incurred. Time of delivery shall not be of the essence. All delivery shall be within a reasonable time if no date is specified.

Refund Policy

To access a full refund the product must be returned unopened and unused. Any replacements will be solely at our discretion and will be agreed with the service users via email communication. A replacement shall only be granted if the item is lost before receipt, is damaged of faulty. We reserve the right to ask for a return of the item if required.

You must contact us immediately if a fault is noticed upon delivery. After a 15 day – we cannot be held responsible for any damage, loss or fault. This is the sole responsibility of the user, or manufacturer of the product.

Faults or Harm

We are a retailer of third-party products. We, therefore, are not liable for any faults which may cause damage or harm to the user. All claims must be submitted in writing to the manufacturer whose contact information will be supplied on the outer packaging of goods.

Contact Us

If you have any questions about these Terms, please contact us.